Frequently Asked Questions
General
What kind of products does AgencyKart sell?
We offer a wide range of Home, Kitchen, Electronics, Gadgets, Fitness, Storage, Beauty, Health, and Personal Care products.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account helps you track orders faster and save your details for future purchases.
Are all products original and new?
Yes, we only sell 100% new and genuine products sourced from trusted suppliers.
Can I place bulk or wholesale orders?
Currently, we do not accept bulk or wholesale orders. We only serve individual customers.
What should I do if I face an issue with my order?
Simply contact us via email or WhatsApp, and our support team will assist you within working hours.
Shipping & Delivery
Where do you ship?
We currently ship only within India.
How long does it take to deliver my order?
Orders are usually processed within 1–2 days and delivered within 5–7 business days.
Do you charge for shipping?
No, we offer free shipping on all products across India.
Which courier partners do you use?
We work with leading partners such as Delhivery, Blue Dart, DTDC, XpressBees, Ecom Express, Ekart Logistics, Shadowfax, and Amazon logistics.
How can I track my order?
Once your order is shipped, you’ll receive tracking details via email and SMS. You can also track it on our website’s tracking page.
Payments
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
Is there an extra fee for Cash on Delivery?
No, we do not charge extra for COD orders.
Is it safe to shop on AgencyKart?
Yes, all transactions are processed securely through trusted gateways like Easebuzz and Razorpay.
Returns & Refunds
What is your return policy?
You can request a return or exchange within 7 days of delivery, except for personal care items which are non-returnable.
Do I need to provide an unboxing video for returns?
Yes, an unboxing video is required to process returns or exchanges for wrong or damaged products.
How long does it take to receive a refund?
Refunds are processed within 8–15 business days to your original payment method. For COD orders, refunds are sent to your bank account.